FAQ

Delivery is available in most places in Zimbabwe and will be made from Monday to Friday (excluding public holidays), subject to payment and order confirmation before 12h00. Depending on origin and destination, a further delay of up to 24 hours may be experienced on delivery to outlying areas. Delivery in remote areas may take up to 5 days.

You can track the status of your order by accessing your account through the right panel on the home page.

• Open your account on the Accounts Tab on the right-hand side of the navigation bar.
• Sign in to your account using your email address and password.
• Click on “My Account”
• On the “My Account” section on the lift, click on “My orders”
• Proceed to click “Track” next to the order you wish to view and track

Returns & Refunds process:

We offer returns and refunds as defined in our terms and conditions. You may return goods subject to producing the original receipt and ensuring the product is in its original packaging and condition. Should the product not be in its original packaging, a handling fee of up to 15% of the product’s value may be charged as per the CPA. For more details on the returns policy and product, restrictions view our extended terms and conditions.

Repair Policy

Please contact +263 77 530 4378 to arrange the collection of your online purchase for repairs. We will try our best to collect the product from you within 72 hours (weekdays only). Please make sure to neatly package the product to prevent damages whilst in transit. Repairs could take up to 21 days from collection. Unfortunately, any abuse, tampering, incorrect installations, mismatching, and damage due to natural disasters will not be covered under the above warranties.

If your product is not repairable (and if covered by the warranty) your product will be replaced by a similar product/model. Before we start any repair work for out-of-warranty returns, you will be charged with an upfront payment of $30 as a deposit. If for any reason the repaired goods cannot be received within 2 months after we have notified you that it is ready for delivery, we may sell the goods to defray any costs.

How do I return a product?

Should you wish to return items, you can use the online return functionality within 24 hours of delivery.

For further assistance you may also contact:

• Phone on +263 77 530 4378
• Email at sales@gadgetszone.co.zw

What are the refund options available for a return?

The options will depend on the reason for your return, and include the following:

• Your selected method of payment will be credited. These include, but not limited to debit, credit, or cheque cards, Maestro & VISA Electron debit cards, Discovery Miles, Visa Checkout, Master Pass, Tsoka Cash Send, Mukuru.
• If a defective or damaged product was delivered to you, you will be given the option to replace the product or your method of payment to be credited.
• Refunds are issued based on your method of payment.

How do I exchange a product?

Should you wish to exchange items, you need to process a refund within 24h on your account (Visit “My account in the top right-hand of the website) and then place a new order.

How do I request a repair?

Should the items you receive be damaged or faulty, you need to notify Gadgets Zone within 24 hours of delivery.

You can choose to notify us by:

• Phone on +263 77 530 4378
• Email at sales@gadgetszone.co.zw

What if the original packaging is lost?

All items returned must be in their original packaging. Should the packaging be lost, a fee of 15% might be charged for handling. Please hand a copy of your till slip to the attendant at the time of collection so that we can easily identify your return.

Can I return sale items?

Sale products can be returned and the reduced selling price at the time of the purchase will be credited to your selected method of payment.

For more information on returns restrictions and refunds please review the returns and refunds policy in our terms and conditions.

• Find the items you wish to buy by using the search boxes that appear on every page or by browsing the relevant department or through exploring the curated product selections as presented on the home page.
• When you find an item you like, click on the ‘Add to Cart’ button.
• Keep searching until you’ve found all the items you need and remember to click the ‘Add to Cart’ button.
• When you finish shopping and need to checkout, follow these steps:
  • Click on the ‘proceed to checkout button.
  • Your product list will appear. Select the products you wish to buy and click on the checkout button.
  • You will now be prompted to log in or register if you haven’t done so before.
  • Select your delivery method and click on the ‘continue button.
  • Select your delivery address or create a new delivery address.
  • Select your payment method, and click on the ‘buy now button.
  • Click on ‘proceed’ if you are ready to complete the payment process.
  • A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details, is absolutely correct.

• No problem. You can easily reset your password as follows:
  • Click on the ‘forgot password’ button
  • Enter a valid email address
  • A secure link will be sent to your email address
  • Click on the link and select a new password